Tort Red Velvet
✈ Most of our products are made on demand. As a result, our shipping and processing times are a bit longer than what you may be used to.
Please allow 3-7 business days for order processing. Some products(chandeliers, lamps) are processed in 12-15 days. Please check the product description for this detail. You will be sent a shipping confirmation with a tracking code once your order is sent out.
US, EU, UK, CA, CH, NOR orders typically take 7-12 business days.
International orders typically take 10-20 business days.
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If you are not completely satisfied for any reason with the Products you received, or have simply changed your mind after we have e-mailed you your Order Confirmation, we will gladly accept your return 30(thirty) calendar days of delivery of the Products.
Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached. If you want to exchange the Products for a different size or colour, please you will need to return the item(s) and place a new order.
In case of returns by way of right of withdrawal, you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
Your return will be refunded once it has been received and processed at our warehouse. We’ll send you an email to confirm your refund has been processed, which can take 2-3 business days after we’ve received it from the carrier. Please note that it may take 14 days to get it credited on your account.